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3. MOE911 ADVANCED → Stress Management

Training Teams Part 2 (SM-5)


Description
This is a recorded version of a live session. Developing Curriculum for ongoing refresher training. Principles and skills for daily skirmishes (minor conflict) resolution, effective and ineffective communications, encouragement & coaching best practices, management of multiple personality styles in the 9-1-1 communications center.

Course Length: 1 hr 30 min CEU Credits: Course Date: Course Location:

Content
  • Training Teams Part 2
  • Difficult Conversations 2
  • JOB AID - Best Practices in One on Ones
Completion rules
  • All units must be completed
  • Leads to a certificate with a duration: 1 year
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